Key Responsibilities:
• Assist in planning and achieving operational targets aligned with customer deliverables.
• Collaborate with the Associate Director to drive operational excellence and timely execution.
• Maintain strong relationships with key customer stakeholders to plan, execute, and review deliverables.
• Proactively engage with customers to ensure timely clearance of invoices and smooth communication.
• Present new solution initiatives and discuss use cases with customers to explore account mining opportunities.
• Evaluate the implementation of engineering initiatives in collaboration with Assistant Managers.
• Periodically assess operational processes and recommend modifications to improve efficiency and delivery effectiveness.
• Train and mentor Assistant Managers and Field Executives in areas such as reporting, customer relationship management, and preparing standardized MIS.
• Foster a high-performance culture focused on accountability and continuous improvement.
• Assist in preparing delivery budgets and monitor variances to ensure cost-effective operations.
• Develop and maintain customer-wise MIS reports to support management decision-making.
• Evaluate customer-wise profitability and drive at least two improvement initiatives per quarter.
Qualification:
• 10 to 15 years’ experience in managing large operations.
• Good communication skills with ability to interact with customers at senior levels.
• Experience in team building and team management.
• Some experience in sales will be preferred.
- EXPERIENCE: 10-12 years
- LANGUAGES :Hindi and English are mandatory, other languages are an added advantage.